When the Worst Happens — We're Already on Our Way.

Chad got back to me immediately — within an hour he was at my house assessing the situation, and an hour later two of the hardest-working young men arrived and got to work. They cleared out my garage, removed two layers of flooring from the 1960s and 70s, and left my home absolutely spotless. Every aspect of their work was meticulous, efficient, and professionally done. I honestly cannot praise their efforts enough.

Chad and the entire team are absolutely exceptional. Water damage cleanup, septic backup restoration, mold remediation — they handle it all with professionalism, compassion, and transparency that genuinely sets them apart. Chad even worked closely with an out-of-state homeowner's insurance company so they didn't have to stress from afar. He itemizes every single line of work so there are zero surprises, responds quickly to calls and texts, and came back multiple times to check on progress. The team is friendly, respectful of your property, and genuinely kind throughout what is always a stressful situation.

Chad, Paul, and the crew are incredible! I worked with them on two projects where they went above and beyond. They were responsive, proactive, and made our life easy following some ice damming and a broken water line causing damage. Any question I had, they answered quickly. The crew was very polite and professional. I highly recommend NE Restoration!

Chad is an incredibly honest and intelligent professional. When he worked on a major restoration project for us in Connecticut, he created and executed a very professional remediation plan and communicated clearly every step of the way. Even twenty years later, he's been an invaluable consultant for an issue we had in our Florida home. Chad will tell you the truth — never just what you want to hear. He asks the right questions, gives sound advice, and is a true professional.

The crew at New England Restoration is great to work with — very attentive to details to make sure homes dried and repaired correctly. They have a great sense of urgency to get things done with great communication. Highly recommend!

Chad gave us a fair price and his team delivered. I appreciated how responsive the team was before and during the project and how diligent they were in making sure they had a satisfied customer. Chad itemized all of the work so I could review what I was purchasing — with jobs like this you often only get a high-level outline and scope misalignment almost inevitably arises. Thank you Chad and NER team for delivering on a tricky demo and mold remediation project!

New England Restoration provided excellent service for my home septic backup situation. They went above and beyond to assess and provide the cleanup, and worked closely with my insurance company. I am so grateful since I live out of state. They are true professionals with many years of experience — I highly recommend them.

Chad responded quickly to my calls and texts, gave me cost-effective solutions to repair our water damage, patiently answered all of my questions, and came back out multiple times to discuss changes and check on progress. The entire New England Restoration team was friendly, helpful, and respectful of my property. If you need restoration work, this is the company to call!