Our Story
Nearly 40 Years of Showing Up When It Matters Most.
New England Restoration was built on a simple belief: when a family is in crisis, they deserve more than a crew with equipment. They deserve care.
Founded 1986
It Started With a Promise.
Chad Goodhue founded New England Restoration in 1986 with a conviction that the restoration industry could — and should — do better. Not just faster response times or better equipment, but a fundamentally different relationship with the families being served.
He had seen firsthand how a disaster in the home creates a second crisis: the fear, the confusion, the feeling of being at the mercy of strangers in your most vulnerable moment. He decided to build a company that would address both — the damage to the property and the distress of the people inside it.
Nearly four decades later, that founding promise is still the standard every member of the NER team is held to.
Meet the Founder
Chad Goodhue
Founder & President, New England Restoration
"I've walked into thousands of homes at the worst moment of a family's life. Every single time, my job is the same: make them feel like help has truly arrived — not just a service truck."
Chad has spent his entire career in the restoration and environmental services industry. He built NER from the ground up, earning certifications across water mitigation, mold remediation, asbestos abatement, lead paint mitigation, and radon mitigation.
What sets Chad apart isn't just his technical expertise — it's his insistence that every client interaction reflect the same standard of care he would want for his own family. That philosophy is embedded in every hire, every training, and every job NER takes on.
Chad is based in Newtown, CT, where NER has served the community and surrounding counties for nearly four decades.
A Letter from Chad
Who We Are. Why We Care.
Chad wrote this letter to explain — in his own words — what New England Restoration stands for, why he built it the way he did, and what every family who calls us can expect. It's the clearest expression of our mission we know.
Read Chad's Letter
What We Stand For
The Principles Behind Every Job
Emergency Care, Not Just Emergency Service
We respond to the whole situation — the damage and the distress. Our team is trained to communicate with empathy and act with precision.
Honesty Above All
We tell you exactly what we find, what it means, and what it will take to fix it. No upselling, no vague estimates, no surprises.
Thoroughness as a Standard
We don't leave until the job is truly done. That means documentation, testing, and a final walkthrough — every time.
Expertise You Can Trust
Every technician is certified in their specialty. We invest in training and equipment because your home deserves the best available standard of care.
Our History
Four Decades of Trusted Service
Chad Goodhue founds New England Restoration in Newtown, CT, focused on water mitigation and structural drying.
NER expands into fire & smoke restoration and mold remediation, earning certifications across all disciplines.
Environmental services division launched — asbestos abatement, lead paint mitigation, and radon testing & mitigation added to the NER portfolio.
NER deepens its roots in Fairfield and Litchfield Counties, becoming the trusted restoration partner for thousands of Connecticut homeowners.
Nearly 40 years in, NER remains family-owned, locally operated, and committed to the same Emergency Care standard Chad set in 1986.
Why NER
The Difference Is Care.
There are many restoration companies in Connecticut. What makes New England Restoration different isn't our equipment or our certifications — though both are best-in-class. It's the standard we hold ourselves to: that every family we serve should feel, from the first call to the final walkthrough, that they were truly cared for.
Emergency Care. Not just emergency service.
Ready When You Need Us.
Whether you're in the middle of an emergency or want to know who to call before one happens — we're here.